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Noticeboard

**** We are closed every 3rd Thursday from 12pm for staff training 

**** Park Run Practice - Middle Chare is pleased to announce our involvement as a Park Run Practice - for more information please visit  http://www.rcgp.org.uk/clinical-and-research/our-programmes/clinical-priorities/parkrun-practice.aspx

 

**** We are now offering group consultations for patients with long term conditions such as asthma and COPD. If you would like further information please call into the surgery and speak to our group consultations facilitator. 

****

**** From 1st December Middle Chare Surgery will be opening on a Saturday morning from 08.00am - 11.30am instead of a Monday evening. There will be GP and Nurse appointments available.

 

People with dementia want to feel confident and comfortable doing the things that are important to them, in their community. We as a practice have registered to become Dementia Friends and are encouraging our staff, colleagues and volunteers to become Dementia Friends also, you'll be making a huge difference to people affected by dementia.

Patient Online Service

 

This practice offers the facility for patients to view online, export or print detailed coded information including documents held in their own records from 1st March 2017.

 

This practice currently offers the facility for patients:

  • to book, view, amend, cancel and print appointments online
  • to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances
  • to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient
  • to view all detailed coded records 

We will publicise and promote our online services to our practice’s patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group.

 

 

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

 

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

 

The average pay for GPs working in this practice in the last full financial year was £51,550  before Tax and National insurance. This is for three full time GPs, four part time GP sand one locum GP who worked in the practice for more than six months.

 

 

 

What You Should Reasonably Expect From Our Practice



    • registrationYou will be treated as a partner in the care and attention you receive. Being a partner means that we have responsibilities to each other. Help us to help you.

    • You will be treated as an individual and will be given courtesy and respect at all times, irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problem.

    • Staff will maintain your right to privacy and not discuss your illness with other staff or doctors unless this is necessary for your medical care.

    • When hospital reports and results become available you have a right to a full explanation of your illness or any tests carried out.

    • Staff will identify themselves and their role within the practice on request.

    • We will strive to ensure that you are seen within a reasonable time. Where this is not possible you will receive an explanation for the delay on request.

    • If you need a repeat prescription, one will normally be provided within 24 hours of your request, excluding weekends.

    • If you have any complaints or concerns relating to the practice, its staff or the service offered, please contact the General Manager or Practice Supervisor; we will do our best to resolve the matter quickly. • If you request a home visit or out-of-hours house call, the doctor or his qualified deputy will decide whether to give advice over the telephone or visit.



What Your Doctor And The Practice Staff Should Reasonably Expect From You



    • We ask that you treat the doctors and the practice staff with the same courtesy and respect at all times.

    • The doctors have instructed the receptionists to ask certain questions so that they may deal with your request in accordance with practice policies.

    • You must tell us if you do not understand the explanations. Please follow the doctor’s advice and take the full course of any medicine, which may be prescribed.

    • Please let us know if you change any of your personal details or your address.

    • If you cannot keep an appointment, please let us know as soon as possible - this may enable someone else to be seen. Please try to arrive on time. If we are running late please do not blame the receptionist.

    • If a patient fails to attend a pre-booked appointment on more than 3 occasions in one year, a warning letter will be sent to the patient advising that a further occurrence could risk the removal from the practice.

    • Please order repeat prescriptions in advance. Do not expect a prescription every time you see the doctor - they are often not necessary.

    • Accept any invitations for screening issued by the practice or health authority. Make sure your child is vaccinated and immunised.

    • Before seeking a home visit, think seriously whether it is necessary. When requesting a visit please contact the surgery by 10.30am unless a genuine emergency arises later.

    • Out-of-hours visits should only be requested in an emergency, not for minor illnesses, which can wait until the next morning.

    • Please avoid calling the practice during the peak morning period for non-urgent matters.

    • Please read the practice booklet. This will help you get the best out of the service we offer. We are committed to maintaining good communications and providing a high standard of care to our patients. Helpful suggestions are always welcomed.

 
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