Noticeboard

13.06.2023
After a 2 year battle we are very pleased to inform you all that we have secured funding for a new telephone system and provider. We know this will come as great relief to many of you as well as relief to the staff answering the phones as access via the phone system has been less than acceptable.
We have a go live date of Thursday this week.
We have made some changes to help with the flow of calls - namely there will be no separate options for Woodlands or Middle Chare. It will be one line in and any free lines will ring. There will also be a call back option so you don't have to wait on the line. We are not promising this will solve all the access problems but we are certainly expecting it to help.
We will have technicians available on both sites on Thursday and Friday to help with any teething problems that we may have.
Constructive feedback will be extremely helpful to us during the process and after we have switched over so we know what other improvements we can make.
Many thanks for your cooperation an patience.

**** Changes to repeat prescription ordering - please read below

Changes to Repeat Prescription Ordering

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A carer is a person who looks after a relative, friend or neighbour who is finding life difficult to manage without help.  This may be because of illness, disability or old age.  The time spent caring ranges from a few hours per week to 24-hour attention.
What problems does this bring the carer?
 

 

    • Lack of time for living their own lives  

    • Competing demands of other responsibilities  

    • Financial  

    • Isolation  

    • Stress  

    • Resentment



Some or all of the following may be useful to contact:

 

    • Your GP (for help with those who are being cared for)  

    • Durham County Carers Support (Tel: 0300 005 1213;  Text: 07624 818 403)  
    • Email: admin@dcccarers.org

    • A Social Worker for possible help with things like home help, meals on wheels and respite care  

    • A Welfare Rights Officer for advice about possible financial help



How can a carer help himself or herself?
In general, increasing the opportunities for self care.  This may take the following forms:  

 

    • Sharing the caring, which makes time for the carer’s personal enjoyment.

    • Writing a “menu” of enjoyable activities which the carer can choose from when the opportunity arises.

    • Eating well.

    • Suitable physical activity.

    • Learning to relax and rest.

    • Developing a support network based on friends and family as well as using any of the contacts below.

Useful sources of information:

 

Carers National Association
20/25 Glasshouse Yard
London
EC1A  4JS
Carer’s line tel: 0345 573369 (10.00 - 5.00 p.m. weekdays) FAX: 020 7490 8824
Website: www.carersuk.demon.co.uk


 
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