Noticeboard

13.06.2023
After a 2 year battle we are very pleased to inform you all that we have secured funding for a new telephone system and provider. We know this will come as great relief to many of you as well as relief to the staff answering the phones as access via the phone system has been less than acceptable.
We have a go live date of Thursday this week.
We have made some changes to help with the flow of calls - namely there will be no separate options for Woodlands or Middle Chare. It will be one line in and any free lines will ring. There will also be a call back option so you don't have to wait on the line. We are not promising this will solve all the access problems but we are certainly expecting it to help.
We will have technicians available on both sites on Thursday and Friday to help with any teething problems that we may have.
Constructive feedback will be extremely helpful to us during the process and after we have switched over so we know what other improvements we can make.
Many thanks for your cooperation an patience.

**** Changes to repeat prescription ordering - please read below

Changes to Repeat Prescription Ordering

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What is Choose and Book?

consultation_6Choose and Book is a service that allows you to choose your hospital or clinic and book an appointment with a specialist.

When you and your GP agree that you need to see a specialist, you will be able to choose your first hospital or clinic appointment. Any follow up appointments, are arranged by the hospital themselves.

The benefits of Choose and Book:

  • You can choose any hospital in England funded by the NHS;
  • You can choose the date and time of your appointment;
  • You experience greater convenience and certainty as, the choice is yours; and
  • There is a reduced risk that correspondence gets lost in the post as most of the communication is done via computers.

 

For more information see the Choose & Book NHS Website

 

 

 

 
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