Noticeboard

13.06.2023
After a 2 year battle we are very pleased to inform you all that we have secured funding for a new telephone system and provider. We know this will come as great relief to many of you as well as relief to the staff answering the phones as access via the phone system has been less than acceptable.
We have a go live date of Thursday this week.
We have made some changes to help with the flow of calls - namely there will be no separate options for Woodlands or Middle Chare. It will be one line in and any free lines will ring. There will also be a call back option so you don't have to wait on the line. We are not promising this will solve all the access problems but we are certainly expecting it to help.
We will have technicians available on both sites on Thursday and Friday to help with any teething problems that we may have.
Constructive feedback will be extremely helpful to us during the process and after we have switched over so we know what other improvements we can make.
Many thanks for your cooperation an patience.

**** Changes to repeat prescription ordering - please read below

Changes to Repeat Prescription Ordering

****

 

 

blood_test_resultsTest Results

Please call after 4:00pm to enquire about your test results as our reception staff will have more time to deal with your request.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

It is your responsibility to check your results and to make an appointment to discuss them with your doctor if you are advised to do so.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website