Noticeboard

13.06.2023
After a 2 year battle we are very pleased to inform you all that we have secured funding for a new telephone system and provider. We know this will come as great relief to many of you as well as relief to the staff answering the phones as access via the phone system has been less than acceptable.
We have a go live date of Thursday this week.
We have made some changes to help with the flow of calls - namely there will be no separate options for Woodlands or Middle Chare. It will be one line in and any free lines will ring. There will also be a call back option so you don't have to wait on the line. We are not promising this will solve all the access problems but we are certainly expecting it to help.
We will have technicians available on both sites on Thursday and Friday to help with any teething problems that we may have.
Constructive feedback will be extremely helpful to us during the process and after we have switched over so we know what other improvements we can make.
Many thanks for your cooperation an patience.

**** Changes to repeat prescription ordering - please read below

Changes to Repeat Prescription Ordering

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Appointments

Check_throatIf you wish to see a clinician, please make an appointment either by telephoning the Surgery. After you get through to your chosen surgery you will speak to one of our receptionists. Please be aware that they may need to ask you further, personal questions in order to get you the appropriate choice of care with an acceptable time scale. Our receptionists are bound by confidentiality agreements and are here to help you. We would appreciate your co-operation in this matter.

Depending on clinician availability you will have the choice of a telephone call or a face to face appointment. Please do not be afraid to ask for a face to face if you think this is necessary. 

All emergency cases will be seen on the day of contact.

Please help us by cancelling any appointment you cannot attend, otherwise you may deprive other patients from getting an appointment.

Please help us by being punctual: if you are late there is no guarantee you will be seen. Remember: one appointment for one patient. Please do not bring other patients with you and expect the doctor to see more than one patient when only one appointment has been made.  Our appointment slots are 10 minutes, if you feel you need longer to discuss your current medical problems please ask for a double appointment slot. We will always try to see our patients within 10 minutes of their booked appointment time.

 
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