Noticeboard

13.06.2023
After a 2 year battle we are very pleased to inform you all that we have secured funding for a new telephone system and provider. We know this will come as great relief to many of you as well as relief to the staff answering the phones as access via the phone system has been less than acceptable.
We have a go live date of Thursday this week.
We have made some changes to help with the flow of calls - namely there will be no separate options for Woodlands or Middle Chare. It will be one line in and any free lines will ring. There will also be a call back option so you don't have to wait on the line. We are not promising this will solve all the access problems but we are certainly expecting it to help.
We will have technicians available on both sites on Thursday and Friday to help with any teething problems that we may have.
Constructive feedback will be extremely helpful to us during the process and after we have switched over so we know what other improvements we can make.
Many thanks for your cooperation an patience.

**** Changes to repeat prescription ordering - please read below

Changes to Repeat Prescription Ordering

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Middle Chare Surgery Opening Times

Opening Hours

The surgery is open at the following times 

Monday

08:00 - 18:00 Appointments also available at another local practice between 18:30 and 20:00

Tuesday

08:00 - 18:00 Appointments also available at another local practice between 18:30 and 20:00

Wednesday

08:00 - 20:00

Thursday

08:00 - 18:00 - closed every third Thursday from noon

Appointments also available at another local practice between 18:30 and 20:00

Friday

08:00 - 18:00 - Appointments also available at another local practice between 18:30 and 20:00

Saturday

08:00 - 11: 00** no phone lines are on  -pre bookable appointments only - please check with reception for further details -

Appointments also available at another local GP practice between 8am and 1pm                

Sunday

closed  -               

Telephones are transferred to the Out of Hours service at 18:00 each evening, and the doors are sometimes closed early for staff security in which case please knock.

Please note both practice's closes one half day a month for protected learning time, this is the 3rd Thursday of the month The dates can be found on the above tab.

 

 
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