Noticeboard

13.06.2023
After a 2 year battle we are very pleased to inform you all that we have secured funding for a new telephone system and provider. We know this will come as great relief to many of you as well as relief to the staff answering the phones as access via the phone system has been less than acceptable.
We have a go live date of Thursday this week.
We have made some changes to help with the flow of calls - namely there will be no separate options for Woodlands or Middle Chare. It will be one line in and any free lines will ring. There will also be a call back option so you don't have to wait on the line. We are not promising this will solve all the access problems but we are certainly expecting it to help.
We will have technicians available on both sites on Thursday and Friday to help with any teething problems that we may have.
Constructive feedback will be extremely helpful to us during the process and after we have switched over so we know what other improvements we can make.
Many thanks for your cooperation an patience.

**** Changes to repeat prescription ordering - please read below

Changes to Repeat Prescription Ordering

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Home Visits

Doctor's bagIn a real emergency, please dial 999 and request an ambulance.

Patients whose illness prevents them from visiting the surgery can be visited in their own homes. Requests for visits should be made between 8.00 and 10.30am.

Please be ready to give the receptionist your name, address, telephone number, age and brief detail of what is wrong. The doctor may ring you back to ask you about your condition.

Please remember that the Doctor can see several people at the surgery in the time it takes to do a home visit. Lack of transport, or looking after children, is not a reason for a home visit.

 
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