Noticeboard

13.06.2023
After a 2 year battle we are very pleased to inform you all that we have secured funding for a new telephone system and provider. We know this will come as great relief to many of you as well as relief to the staff answering the phones as access via the phone system has been less than acceptable.
We have a go live date of Thursday this week.
We have made some changes to help with the flow of calls - namely there will be no separate options for Woodlands or Middle Chare. It will be one line in and any free lines will ring. There will also be a call back option so you don't have to wait on the line. We are not promising this will solve all the access problems but we are certainly expecting it to help.
We will have technicians available on both sites on Thursday and Friday to help with any teething problems that we may have.
Constructive feedback will be extremely helpful to us during the process and after we have switched over so we know what other improvements we can make.
Many thanks for your cooperation an patience.

**** Changes to repeat prescription ordering - please read below

Changes to Repeat Prescription Ordering

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Data Protection and FOI

Data Protection & FOI

Data Protection

padlocked_foldersThe practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. district nurses and hospital services.
  • To help you get other services (e.g. social work department) requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.


Freedom of Information

The Freedom of Information (FOI) Act  gives a general right of access to all types of recorded information held by public authorities, with full access granted in January 2005. The Act sets out exemptions to that right and places certain obligations on public authorities.


Data Protection and FOI – how do the two interact?

The Data Protection Act 1998 came into force on 1 March 2000. It provides living individuals with a right of access to personal information held about them. The right applies to all information held in computerised form and also to non-computerised information held in filing systems structured so that specific information about particular individuals can retrieved readily. 
Individuals already have the right to access information about themselves (personal data), which is held on computer and in some paper files under the Data Protection Act 1998. 
The right also applies to those archives that meet these criteria. However, the right is subject to exemptions, which will affect whether information is provided. Requests will be dealt with on a case by case basis. 
The Freedom of Information Act and the Data Protection Act are the responsibility of the Lord Chancellor’s Department. A few of its strategic objectives being:

  • To improve people’s knowledge and understanding of their rights and responsibilities
  • Seeking to encourage an increase in openness in the public sector
  • Monitoring the Code of Practice on Access to Government Information
  • Developing a data protection policy which properly balances personal information privacy with the need for public and private organisations to process personal information

The Data Protection Act does not give third parties rights of access to personal information for research purposes. 

The FOI Act does not give individuals access to their personal information, though if a request is made, the Data Protection Act gives the individual this right. If the individual chooses to make this information public it could be used alongside non-personal information gained by the public under the terms of the FOI Act.



 
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