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**** We are closed every 3rd Thursday from 12pm for staff training 

**** Care Navigation in place

We are introducing an initiative to help people to find the most appropriate source of help when they call our practice or pop in to make an appointment.

This means that our specially trained receptionists may ask questions about why appointments are required.

You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.

Virtually everyone who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from other services, including the voluntary sector, they can support people with a wide range of social, emotional or practical needs.

Our trained receptionists will be able to offer you the most appropriate help using the range of information they have access to.


**** We are now offering group consultations for patients with long term conditions such as asthma and COPD. If you would like further information please call into the surgery and speak to our group consultations facilitator. 


**** From 1st December Middle Chare Surgery will be opening on a Saturday morning from 08.00am - 11.30am instead of a Monday evening. There will be GP and Nurse appointments available.


People with dementia want to feel confident and comfortable doing the things that are important to them, in their community. We as a practice have registered to become Dementia Friends and are encouraging our staff, colleagues and volunteers to become Dementia Friends also, you'll be making a huge difference to people affected by dementia.

Patient Online Service


This practice offers the facility for patients to view online, export or print detailed coded information including documents held in their own records from 1st March 2017.


This practice currently offers the facility for patients:

  • to book, view, amend, cancel and print appointments online
  • to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances
  • to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient
  • to view all documents from 01/03/2017
  • to view all detailed coded records 

We will publicise and promote our online services to our practice’s patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group.



NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.


All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.


The average pay for GPs working in this practice in the last full financial year was £51,550  before Tax and National insurance. This is for three full time GPs, four part time GP sand one locum GP who worked in the practice for more than six months.




When We Are Closed

Clock_And_ArrowWe are closed on weekends and Public Holidays. If you need medical advice or to see a Doctor outside normal surgery hours, please contact 111.

 When the GP Practice is closed

  If you have:

·         an urgent health problem which cannot wait until your GP Practice is open or

·         need health information. The best way to access treatment is by calling NHS 111



What is NHS 111?

It’s a new NHS free to call phone number which makes it easier for you to access local health services. If you need urgent healthcare or out of hours care you should call NHS 111 before you go to any other service. By calling NHS 111 you will be directed straightaway to the local service that can help you best. It is available 24 hours a day, 365 days a year.


         What will happen when I call NHS 111?

You will be asked questions and assessed by a fully trained call adviser who will give advice and direct you straightaway to the local service that can help you best. Call advisers are supported by clinicians who are on hand to assess callers’ needs and ensure they receive the right service, first time, as quickly as possible.


When should I call NHS 111?  

·         when you need help fast but it is not life threatening

·                     You think you need to go to A&E or another NHS urgent care service

·                     when its outside of GP surgery hours

·                     for people who are away from home

·                     when you do not know who to call for medical help

·                     by dialling 111 first you will be directed straightaway to the local service that can help you best.



If it is an emergency, an ambulance will be despatched immediately without the need for any further assessment. For any other health problems, the NHS Call 111 advisers will be able to direct you to the service that is best able to meet your individual needs.



NHS Direct

You can call NHS Direct (0845 4647) to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.


Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

The Nearest Casualty Department

For the Chester-le-Street area it is The University Hospital of North Durham, Durham Tel: 0191 333 2333 and for the Washington area it is Sunderland Royal Tel: 0191 565 6256.  

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website