Noticeboard

13.06.2023
After a 2 year battle we are very pleased to inform you all that we have secured funding for a new telephone system and provider. We know this will come as great relief to many of you as well as relief to the staff answering the phones as access via the phone system has been less than acceptable.
We have a go live date of Thursday this week.
We have made some changes to help with the flow of calls - namely there will be no separate options for Woodlands or Middle Chare. It will be one line in and any free lines will ring. There will also be a call back option so you don't have to wait on the line. We are not promising this will solve all the access problems but we are certainly expecting it to help.
We will have technicians available on both sites on Thursday and Friday to help with any teething problems that we may have.
Constructive feedback will be extremely helpful to us during the process and after we have switched over so we know what other improvements we can make.
Many thanks for your cooperation an patience.

**** Changes to repeat prescription ordering - please read below

Changes to Repeat Prescription Ordering

****

 

 

Confidentiality

We offer a confidential service which means we wont tell anyone else what you say, the only time this may happen is if we think you may be at risk, even then we will always try to get your consent first.

Smoking Cessation

We can provide you with help and advice on quitting smoking; this can be with information leaflets or things like nicotine patches or gum. If you are under 18 years of age we can refer you to one of our specialist smoking cessastion advisors.

Spots and Acne

Most young people get spots, and they do always seem to break out when you really dont want them to. They are caused by your glands producing too much sebum - a substance that your body produces naturally to stop your hair drying out. Too much sebum makes your skin oily and causes spots. Antibacterial face washes and creams can help, and its important you try not to squeeze as this can make the spots worse.

Acne is different from getting a few spots. It can appear on your back, shoulders and chest as well as your face and can sometimes be painful and cause you to feel self conscious or embarressed. Acne usually needs treatment with products only available on prescription, if you are finding your spots a problem come along and discuss with a doctor or our Nurse Practitioner.

Sexual Health pill_collection

Chlamydia is the most common bacterial infection sexually transmitted infection (STI) at least on in ten young people who are having sex will have chlamydia. Most people have no symptoms so are not aware they have got it. If you have ever had sex we can do a test from a urine sample (pee into a pot) Treatment is free and simple, a short course of antibiotics. If you would like a test please speak to the nurse or ask at reception for a test kit.

Contraception is free to all men and women of all ages. There are many different methods of contracption and differnet methods will suit people at different times of their lives. If you want to talk about this or any other sexual health issue make an appointment with a nurse or doctor, you do not have to tell the receptionist why you want the appointment.

Useful Websites

nhs.uk: talking about contraception

http://www.nhs.uk/worthtalkingabout/Pages/sex-worth-talking-about.aspx

 

brook.org.uk: confidential advice for young people

http://www.brook.org.uk/

 

stonewall.org.uk: lesbian, gay and bisexual charity

http://www.stonewall.org.uk/#

 

fpa.org.uk: Sexual health info/find a clinic

http://www.fpa.org.uk/Homepage

 

relate.org.uk: sex and relationships counselling

http://www.relate.org.uk/home/index.html

 

Chlamydia screening programme

www.haveigotit.org

 

Gay youth UK

http://www.gayyouth.org.uk/

 

Lesbians

http://www.lesbisexyandhealthy.co.uk/

 

EACH: support for young people affected by homophobic bullying

http://www.eachaction.org.uk

 

Beat - Youthline: support for under 25s who are affected by eating disorders

http://www.b-eat.co.uk

 

HAWC: over 13s with or affected by cancer or other life threatening conditions

http://www.hawc-co-uk.com

 

Cruse Bereavement Care: support for those aged 12 to 18 following bereavement

http://www.rd4u.org.uk

 

NSPCC - Asian Child protection Helpline: multilinigual helpline providing a culturally sensitive service

http://www.nspcc.org.uk

 

Channel 4 TV channel about sex edcuation

http://www.channel4.com/programmes/the-sex-education-show

 

Interactive website for Young persons

http://www.teenagehealthfreak.org/

 

Confidentiality Policy for Patients under 18 years of age

 

·          The Practice recognises that the principles of confidentiality apply equally to all patients, irrespective of age.

·          The Practice will ensure that its staff recognise that all patients under 18 are entitled to the same level of confidentiality as all other patients, including being respectful of any request to withhold information from their parents or guardians and take all necessary steps to ensure that this right of confidentiality is not inadvertently breached.

·          Where a young person requests a consultation at the Practice premises, they will be booked in to see a clinician in the normal way.

·          In the event that a young person attends the surgery without a pre-booked consultation and without adult support, the normal procedure for providing them with a consultation appointment will take place.

·          Should the young person independently request medical advice or treatment (including  contraceptive advice, abortion, other treatments and surgical procedures), the Practice clinician involved in the consultation with the young person will determine their competency and capability to understand the choices of treatment available and the consequences of such treatment.

·          When such competency and capability is deemed to exist, the Practice clinician will provide appropriate medical advice or initiate suitable treatment.

 

 

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website