Noticeboard

16.4.24 - PATIENT INFORMATION - We are aware of some issues around our call back system. Please be advised you will receive a call back when you are the next person to be spoken to, this is when a member of the team becomes available. There may still be a period of waiting - please do not hang up as this will lose your place in the call waiting queue.
Thank you

**** Changes to repeat prescription ordering - please read below

Changes to Repeat Prescription Ordering

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When We Are Closedtelephone_brown

The surgery is open from 8:00am until 6:00pm weekdays, but is normally closed at weekends and bank holidays.

We are closed every 3rd Thursday from 12.00pm for Staff Training

All services outside of our normal opening hours are provided by the North Durham Clinical Commissioning Group which has doctors and emergency care nurse practitioners working at the University Hospital of North Durham.

They make home visits, give telephone advice or arrange for consultations at the Out of Hours Centre.

What to do when your GP practice is closed:

  • if it's a life-threatening emergency call 999
  • if you need medical help but its not an emergency call 111

During normal practice hours, the practice remains your first point of contact for all routine requests.

NHS 111

NHS 111 is the number to call when you need medical help fast but it's not a life-threatening emergency. You should call 111 when:

  • you want to see a GP on a weekend between 
  • you think you need to go to A&E or to another NHS urgent care service
  • your GP surgery is closed and you need healthcare advice
  • you don't know who to call for medical help.

Calls to NHS 111 are free to landlines and mobiles and NHS 111 is available 24/7, every day of the year.

When you call 999

Call 999 for life threatening emergencies such as:

  • major accident or trauma
  • severe breathlessness
  • severe bleeding
  • loss of consciousness
  • severe chest pain
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website