Noticeboard

13.06.2023
After a 2 year battle we are very pleased to inform you all that we have secured funding for a new telephone system and provider. We know this will come as great relief to many of you as well as relief to the staff answering the phones as access via the phone system has been less than acceptable.
We have a go live date of Thursday this week.
We have made some changes to help with the flow of calls - namely there will be no separate options for Woodlands or Middle Chare. It will be one line in and any free lines will ring. There will also be a call back option so you don't have to wait on the line. We are not promising this will solve all the access problems but we are certainly expecting it to help.
We will have technicians available on both sites on Thursday and Friday to help with any teething problems that we may have.
Constructive feedback will be extremely helpful to us during the process and after we have switched over so we know what other improvements we can make.
Many thanks for your cooperation an patience.

**** Changes to repeat prescription ordering - please read below

Changes to Repeat Prescription Ordering

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WHAT IS THE FRIENDS AND FAMILY TEST?

The Friends and Family Test (FFT) is an important continuous patient feedback tool that supports the fundamental principle that patients who use NHS services should have the opportunity to provide feedback on their experience.


It asks patients if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience.

 

This kind of feedback is vital in transforming NHS services and supporting patient choice.

 

The main FFT question is:


How likely are you to recommend our service to Friends and Family if they needed similar care or treatment? 


   Extremely Likely
   Likely
   Neither Likely or Unlikely
   Unlikely
   Extremely Unlikely 
   Don’t Know
 

There is also a supplementary question for patients comments.


Launched in April 2013, the FFT question has been asked in all NHS inpatient and A&E departments across England and, since October 2013, all providers of NHS funded maternity services. Since it began, the FFT has produced more than 4 million pieces of feedback.


The FFT was rolled out to additional areas of NHS care, including GP practices in December, 2014, making the opportunity to leave feedback possible in almost all NHS services.


The feedback gathered through the FFT is being used in NHS organisations across the country to stimulate local improvement and empower staff to carry out the sorts of changes that make a real difference to patients and their care.


While the results will not be statistically comparable against other organisations because of the various data collection methods, FFT will continue to provide a broad measure of patient experience that can be used alongside other data to inform service improvement and patient choice.

 
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