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Noticeboard

**** We are closed every 3rd Thursday from 12pm for staff training 

**** Care Navigation in place

We are introducing an initiative to help people to find the most appropriate source of help when they call our practice or pop in to make an appointment.

This means that our specially trained receptionists may ask questions about why appointments are required.

You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.

Virtually everyone who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from other services, including the voluntary sector, they can support people with a wide range of social, emotional or practical needs.

Our trained receptionists will be able to offer you the most appropriate help using the range of information they have access to.

 

**** We are now offering group consultations for patients with long term conditions such as asthma and COPD. If you would like further information please call into the surgery and speak to our group consultations facilitator. 

****

**** From 1st December Middle Chare Surgery will be opening on a Saturday morning from 08.00am - 11.30am instead of a Monday evening. There will be GP and Nurse appointments available.

 

People with dementia want to feel confident and comfortable doing the things that are important to them, in their community. We as a practice have registered to become Dementia Friends and are encouraging our staff, colleagues and volunteers to become Dementia Friends also, you'll be making a huge difference to people affected by dementia.

Patient Online Service

 

This practice offers the facility for patients to view online, export or print detailed coded information including documents held in their own records from 1st March 2017.

 

This practice currently offers the facility for patients:

  • to book, view, amend, cancel and print appointments online
  • to order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances
  • to view online, export or print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient
  • to view all documents from 01/03/2017
  • to view all detailed coded records 

We will publicise and promote our online services to our practice’s patients through the practice website, practice waiting room leaflets, posters and the Patient Participation Group.

 

 

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

 

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

 

The average pay for GPs working in this practice in the last full financial year was £51,550  before Tax and National insurance. This is for three full time GPs, four part time GP sand one locum GP who worked in the practice for more than six months.

 

 

 

Comments & Complaints

We aim to provide a high quality service and are very interested to hear how our systems could be improved. However, if you are unhappy with any aspects of our service or your treatment, please contact the General Manager or Assistant Practice Manager who will be happy to listen to your suggestions or criticisms.

Making a complaint

 

If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please speak to the Practice Manager, Rebecca Hutchinson.

 

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have details of your complaint:

  • Within 6 months of the incident that caused the problem; or
  • Within 6 months of discovering that you have a problem, provided that is within 12 months of the incident.

The Practice Manager will be pleased to deal with any complaint. She will explain the procedure to you and make sure that your concerns are dealt with promptly.   You can make your complaint:

 

In person  –   ask to speak to the Senior staff member on duty.

 

In writing  –   some complaints may be easier to explain in writing - please give as much information as can, then send your complaint to the practice for the attention of the Practice Manager as soon as possible.

 

If you feel your complaint has not been handled to your satisfaction you can proceed to have your case heard by the Health Commission.

diaryThe Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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